Betting Help | Frequently Asked Questions (FAQ)

Account Creation/Information

I forgot my username or password

Can I have more than one account?

Are there any age restrictions?

Is there a minimum deposit required to open an account?

How do I change the email address(es) you guys have?

Is my login information safe?

I didn’t receive an activation link or I received a link and it doesn’t work, help!

Why can’t I login?

Is it legal to bet on esports online?

What is an unsupported region?

How do I permanently delete my account?

Responsible Gambling

Is there a way to stop myself from gambling, or stop myself for a period of time?

How do I re-activate my account once my self-exclusion period has ended?

Account Verification

Why do I need to verify my account?

Why do I have to send you documents?

What happens to my account if I don’t send my documents or they’re rejected?

How Do I Verify My Account?

What documents can I use for verification?

Wallets

What is a wallet?

How do I pick which currency my wallet is?

Which currencies are available?

How do I put money in a wallet?

Can I have multiple wallets?

Can I move money between my wallets?

Welcome Bonus: 100% up to $100

How does the Welcome Bonus work?

What bets qualify?

How can I use bonus funds?

Am I eligible for the Welcome Bonus?

How long will I be eligible for?

Can I get the Welcome Bonus if I already have an account?

Does this offer expire?

What is the maximum bonus I can get?

What if I deposit in another currency?

Can I withdraw my bonus money?

Where are the official terms and conditions for this promotion?

Money Movement

How do I deposit funds?

What are the fees for depositing?

What deposit methods are available?

Is it safe/secure?

Once I make a deposit, how long until the amount shows up in my balance?

Are there any limits for depositing?

How do I withdraw funds?

What is required before I can withdraw?

How long does a withdrawal take?

Can I send money to another player account?

Is there a way to view my deposit/withdrawal history?

If I win how long will it take for the money to be in my account?

Betting

How do I place a bet?

What are the numbers by each team?

Can I bet on multiple matches at once?

What the hell is a parlay?

Do you have any limits on what I can bet per match?

Why are there minimums and maximums?

Can I cancel a bet?

Can I change a bet?

Can I see my bet history?

What happens if the match/event doesn’t take place?

How do you guys make money?

Is there a house cut on winning bets?

Why are the limits different for parlays?

Rivalry Affiliates

What is Rivalry Affiliates?

How does the affiliate program work?

How do I sign up?

Does it cost anything to sign up?

How long does it take to get approved?

What commission plan do I get when I sign up as a new affiliate?

Can I receive commission for signing myself up as a user?

How much does a player have to bet/deposit for me to earn my cut?

I'm not sure if my link is working properly, how can I check?

How do I withdrawal?

What withdrawal methods are available?

How long do withdrawals take?

What is a holding period?

How long is the holding period on my funds?

How often do I get paid?

How does the reporting work?

How often are reports updated?

How long until a player 'expires'?

What revenue share do affiliate managers get?

How do I sign up sub affiliates?

Can I have more than one code? How do I create a unique code?

Chicken Out

Is chicken out available in my region?

What is Chicken Out?

Why would I want to Chicken Out of a bet? 

How will I know if a match or market is eligible for Chickening Out?

Do I have to chicken out my entire bet?

How can I Chicken out of my bet?

I tried to Chicken out but then it said PAUSED. What gives?

Can I Chicken Out a combo bet?

Why do I not get my full stake back?

If I Chicken Out of a bet, does it still count towards bonus rollover?

Can I chicken out of a bet placed in bonus funds? 

Can I chicken out to a different wallet then what I placed a bet with?

How is my Chicken Out value calculated?

Casino

Are casino games based on user input such as speed, skill or strategy?

Will the speed of my internet or device affect casino game play?

Can I set limits for Casino games?

Which casino games are offered on Rivalry and how do I play them?

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Rivalry Limited, is regulated by the Isle of Man Gambling Supervision Commission under a Licence issued under the Online Gambling Regulations Act 2001 on 2018/01/19. Rivalry Limited - Clinch's House, Lord Street, Douglas, Isle of Man, IM99 1RZ - 131470C. All debts are enforceable in Law on the Isle of Man. Rivalry Limited strictly prohibits access and services to those under the legal age of Eighteen (18).